FAQ

Frequently asked questions

WHAT ARE YOU ALL ABOUT? WHAT CAN I AS A BRIDE EXPECT FROM YOU?

Jo Malin is a bridal label that designs gowns for discerning brides worldwide. Operating on a global scale and supplying worldwide salons, we specialize in ready-to-wear styles which are designed in our headquarters in Cape Town and shipped wholesale to suppliers -or brides- directly.

DO YOU OFFER CUSTOM CREATIONS?

We offer customizations such as adding or removing sleeves, adjusting hemlines and changing straps, but we do not offer a design from scratch service. This enables our creations to be 100% fashion-oriented, yet timeless. Uniqueness and authenticity is paramount for our label.

WHAT IS THE DIFFERENCE BETWEEN DESIGNER AND DRESSMAKER?

A designer uses his/ hers fashion knowledge and creative flair to bring you a gown like no other. She/ he will make a pattern (or work with a patternmaker) which acts as the template for the dress. The dressmaker makes the dress using the pattern and instruction from designer. A designer’s work may mostly govern the artistic side, whilst the dressmaker’s duties are mainly in manufacture and construction.

WILL YOU DESIGN SOMETHING SPECIFICALLY FOR ME?

Each dress is made from scratch especially from our collection for you. We can add some customizations to your liking such as changing the fabric, the color and the sleeves, to make it 110% perfect for your needs.

CAN YOU MAKE A DRESS FROM A PICTURE?
We offer gowns from our collection only. Copying others work is almost a bit like stealing, don’t you think?
In keeping with our principle design philosophy and the integrity of our label, we avoid copying other designers work.  We do however allow adjustments such as sleeve/hem length, adding or removing a strap, length of skirt/train etc

HOW FAR IN ADVANCE SHOULD I BEGIN DRESS SHOPPING?
We advise brides to purchase a gown at least 5 months before their wedding date is due. If you are a choosy shopper (it is your wedding, after all!) – allow several months to find your dream gown. We are confident you will find it here with us J

CAN I RUSH MY ORDER?     

Please notify us – we will do anything we can to help!


DO YOU HIRE OUT DRESSES?
We don’t hire our own range, but we occasionally sell sample gowns at a reduced rate.
Sometimes we stock dresses on consignment that might be able to rent – Please inquire!

WHAT IS THE PRICE RANGE OF YOUR GOWNS?
Gowns start at $860 up to $2900

WHAT SIZE GOWNS ARE AVAILABLE TO TRY ON AT THE CAPE TOWN FLAGSHIP STORE?

At our intimate atelier in Rosebank, Cape Town, we stock sample gowns between UK8 and UK16

Gowns sold are offered in standard size UK2-20, also offer a made to measure service for the perfect fit.

WHAT DOES MADE-TO-MEASURE MEAN WHEN ORDERING MY GOWN?
Made-to-Measure means the gown is made to your exact body measurements. As the pattern needs to be graded (customized) a small additional fee is applied to the total cost of your gown.

HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?

Bearing in mind that wedding dresses is an emotional purchase (so it should be!) we recommend to reserve your appointment for the very closest few as possible. For the special occasion to be all about YOU, it is best to not bring more that 3 people along. This way you’ll have a more chilled hour with more space to focus on your vision.

DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?

Try to arrive relaxed, hydrated and well-nourished so you are not limited by hunger or fatigue. Bring along a sense of open-mindedness and leave strict judgements at home. Because you never know what your dream gown is actually like until you wear it!

WHAT SHOULD I WEAR?

Wear skin coloured underwear that you don’t mind being seen in by our consultant. Come a bit beautified, in order for you to get a sense of the full bridal picture. We have veils and accessories for you to try.

I PURCHASED MY DREAM GOWN… WHAT HAPPENS NEXT?

First we will find your dream gown in amongst the samples you try. Ifyou order made-to-measure, the same style will be custom made from scratch according to your unique body. This usually takes 4-6 months, depending on the design. If you order standard size, it is slightly quicker – about 2 months. Once the gown is ready, we’ll request for you to come for your first fitting. This is an incredible day! When you are in your gown, we will know exactly what we can do to fit more perfectly. We will have a third appointment just 2 weeks before your wedding to ensure everything is 110%. If you order standard size, we will adjust the waist and the hem for you in your fitting.

HOW LONG WILL IT TAKE FOR MY MADE-TO-ORDER GOWN TO BE COMPLETED?
We will have your gown ready in about 4-6 months after you ordered it, with all the fittings included.

RETURNS & EXCHANGES
We don’t offer returns, but in the unlikely event there is a construction related problem with your gown, we will make you another. Should any other unforeseen circumstances occur which affect the wedding, we can offer to buy the dress back from you at cost, or help you sell it in amongst our sample range.

LASTLY…

We will work with you on every step of the process to ensure buying from our bridal label is nothing but a positive experience. We are thrilled to have the privilege to create a gown for the incredible day in your life which is the day you get married to your love.